WE'VE GOT ANSWERS!
QUESTIONS ABOUT SANCTUARYGIRL™? LET'S GET STARTED.
Yep! We are absolutely crazy about Jesus and excited to have the opportunity to share Him with the four corners of the world through the ministry of the marketplace. Our products are created to share His Word and encouragement with anyone who needs it. While we have products for anyone of any background or faith, just don't be surprised when you see lots of Jesus! It's who we are.
SanctuaryGirl™ products are designed in and shipped from sunny Miami, Florida! Our manufacturing partners are located all over the world including India, China, and Korea. They are privately owned manufacturers, vetted for ethical operations, and they are family!
Nope! SanctuaryGirl™ is a private, family brand and we do not market on any other channels such as Amazon, Etsy, or EBay. We do, however, offer a wholesale program through our sister brand, KingdomGirl™, that gives other message-based brands like ours the opportunity to carry our products in their stores, so you may occasionally find SanctuaryGirl™ in other locations across the country!
Not at this time! But be sure to stay connected to us via email and social media! Our goal is to absolutely plant amazing in-person SanctuaryGirl™ experiences in communities all over the world. If you're excited to bring us to your neighborhood, be sure to let us know! We would love to hear from you!
Absolutely! Connect with us via the chat feature to share your event with us. If we can be there, we will!
The absolute best way is to hit us up via the chat feature right here in the bottom corner of your screen on our website! Our team is available Monday through Friday from 10am to 5pm EST to serve you. If at anytime we are attending to other customers and cannot respond right away, please leave your inquiry in the message box and a member of our Experience Team will connect with you via email as soon as possible. Our goal is to respond within 48 business hours so we will be there soon! In the meantime, continue reading below. You may very well find the answer to your question right here!
QUESTIONS ABOUT SHIPPING AND RETURNS? LET'S TALK ABOUT IT.
Our goal is to deliver your new SanctuaryGirl™ products to you within ten to fourteen business days, however, it may take a bit longer based on busy seasons. A shipping confirmation with tracking will be sent to the email provided upon order. We do, however, aim to underpromise but overperform, so don't be surprised if your order comes in a lot sooner!
The SanctuaryGirl™ fulfillment center does not process orders on weekends or holidays.
International, military, and noncontiguous states may experience longer shipping times.
SanctuaryGirl™ is not responsible for extended service delays experienced by our carriers or for products stolen or misplaced during delivery. Once an order is accepted by UPS, USPS, or DHL, SanctuaryGirl™ is no longer responsible for the package. Refunds and replacements are not available for lost, stolen, or mis-delivered packages.
If your packages are officially updated as received by our carrier via their tracking systems but do not make it to their final destination, you should immediately confer with the carrier to file a claim. SanctuaryGirl™ is not responsible for packages once they show "accepted" or "in-transit" with our carriers.
No refunds, credits, or replacement orders are available for packages that are lost, stolen, or mis-delivered. These occurrences will be directed to contact the carrier to file the appropriate claim.
We ship via USPS, DHL, and UPS! We do not offer expedited shipping at this time so be sure to order with plenty of time to meet your needs. While we aim to move as fast as we can to support our SanctuaryGirl™ Family, always plan with plenty of time for the just-in-case, especially when buying gifts!
There are ways to earn free shipping yes! Check out our rewards page to learn more.
At the time of this writing, we only ship to the United States and military addresses. Stay tuned for updates though! We will be global soon!
Eligible products may be returned within 10 days following delivery for a store credit, only in the instance of a rare manufacturer's defect. Return requests due to breakage during shipping will be referred to the carrier to file a claim. Return requests due to the rare manufacturer's defect or breakage will require photographic evidence to secure a replacement. Return requests initiated ten calendar days after confirmed delivery will not be approved for any reason.
Products ineligible for return or exchange include the following:
Textile products including blankets, pillow covers, and pouches, apparel, and hats are completely ineligible for return for hygiene reasons.
Clearance and/or final sale items, BOGO items, and custom product orders are also ineligible for return.
Return requests for these products are subject to review for the rare manufacturer's defect, but are ineligible for return for any other reason.
To initiate a return, please follow the following steps:
1. Please first confirm that your request fits into the guidelines as stated above regarding timeframe and eligibility for return. We are not otherwise able to complete any return requests that are outside of these guidelines.
2. Once you have completed Step One and confirmed that your return is within our guidelines, click on the Chat Icon in the bottom right-hand corner of your screen and let us know what you need. Have your order number ready for us to assist you. While we aim to be available during our business hours of 10am through 5pm EST, Monday through Friday, we may be helping another customer or out of the office. If this is the case, please do leave your details in the chat and our Experience Team will be there soon to serve!
3. Wait for further instruction and next steps! It is our honor to help facilitate a smooth return process for those requests that are within guidelines once approved.
If your return request is approved, you will be issued a Gift Card or discount code for future use to the email associated with the original order. You can use this code at anytime to shop the SanctuaryGirl™ website. Initial shipping charges for your order are non-refundable and will be deducted from the return credit amount.
QUESTIONS ABOUT ORDERING AND PRODUCTS? LET'S DIG IN.
SanctuaryGirl™ products are made of stainless steel, silicone, and organic materials such as leather, natural stone beads, and glass. Our products are lead and nickel free and hypoallergenic. Safe for all to wear!
Great question! For the longevity and care of your products please follow the listed recommendations:
- For stainless steel jewelry: While stainless steel is a very resilient medium, we recommend limiting the exposure of your stainless steel pieces to water and chemicals of any kind. To maintain its shine, we suggest storing your jewelry in a clean, dry space, buffing it regularly with a microfiber cloth, and making sure to always add your jewelry as the final touch after you put on sprays, lotions, and oils. We do not recommend showering or swimming with your jewelry whenever possible.
- For textiles: Wash your blankets, pouches, apparel, and hats on delicate cycle and cold temperature. Air dry to maintain vibrancy of color and shape.
- For leather products: As with any leather products, protect from rain and moisture to avoid spotting. We do not suggest wearing leather products during periods of high perspiration or certain exposure to large amounts of water.
- For beads and elastics: Refrain from overstretching your beaded jewelry. As with any elastic product, this medium can only stretch so far. Avoid placing your beaded jewelry around any places larger than your wrist to avoid stretching the elastic to the point of breakage.
As with all jewelry products, keep out of the reach of small children.
Yep! Be sure to provide us with an accurate email in order to ensure receipt of your invoice and order confirmation.
Payment is due in its entirety at the point of order, unless installments are selected. SanctuarygGirl™ will not ship or place any order without full and verified payment. This includes standard bulk orders, preorders, weekly drop orders, and custom orders.
SanctuaryGirl™ accepts all forms of payment including Shop Pay, Google Pay, Paypal, Apple Pay, and all major credit cards. We also offer installments through Shop Pay! This program is offered through our partnership with Affirm. All applicants are subject to third-party verifications for this option. This service is offered independently of SanctuaryGirl™ and SanctuaryGirl™ is not responsible for any processes connected to transacting with Affirm.
We may periodically offer boxing and wrapping services for the holidays so stay tuned to our social media and email for updates!
If the order has not shipped, we will try our best to help! There are no guarantees, however, as your order may already be in process. Please connect with us via chat to see if we can be of assistance.
Visit our chat feature on the home page! You can enter your order number there to receive information on if your order is shipped. Please also refer to our shipping policy on this page for additional information on when to expect your order. Requests for updates on orders that are still within the shipping guidelines will be automatically directed to the shipping policy.
Every product has the measurements in the product description! We tried our best to be as inclusive as possible with sizing to ensure that everyone has the chance to wear the messaging that they need. Be sure to consult the sizing information if you are unsure if our pieces will fit you!
You can find us anytime of Facebook or Instagram using the handle @mysanctuarygirl. Use this handle to tag us in your product purchases as well and you may very see yourself celebrated on our social media! We can't wait to connect with you.
QUESTIONS ABOUT OUR CUSTOM AND BULK PROGRAMS? WE'VE GOT YOU THERE TOO!
Absolutely! We love the idea of helping our customers bring their ideas to life! As long as the design or messaging that you would like to create is something our brand can stand behind, we would love to help.
Custom products require a minimum quantity of 60 units of the same design and are most useful for branding, corporate gifting, or fundraising. In simpler terms, one custom design must have an order of 60 pieces of that style in that design to qualify. Orders of 60 cannot be divided up into multiple designs. Some products may require a larger number of units. Message us using the chat feature on our website for more details about your specific needs. We are here to serve!
Yes! Ordering through the custom program gives you access to a 60% off discount! This is an amazing opportunity to get products for your church, team, ministry, or whatever your group needs might be.
Most products in the KingdomGirl™ catalog are eligible for customization and we are also here to help with design needs for a small fee. Want to learn more? Connect with us via the chat feature and let's collaborate!
Lead time varies based on the product that you are customizing and the amount of products that you require. General lead times require 30-45 days from time of order to delivery, but may be longer depending on volume and complexity of design.
Custom products are ineligible for return for any reason other than the rare manufacturer's defect proven with photographic evidence. Custom product orders require a signed document acknowledging the accuracy of the design in use and the acceptance of the no-return policy. Unused custom products cannot be accepted back by SanctuaryGirl™ at any time so be sure that you have a need for your custom order!
Unfortunately we are unable to make any changes to our base products. Products can be customized in content only, and not in construction.
Ordering in bulk is a great idea if you need multiple products for gifting or conferences and conventions. We have special pricing available depending on your needs. Connect with us via the chat feature for help!
To initiate a custom, please follow the following steps:
1. Please confirm that your request fits into the guidelines as stated above regarding content and minimum order requirements. We also recommend checking with your deadlines to ensure you have at least 30-45 calendar days for your order to be completed before it is due.
2. Once you have completed Step One and confirmed that your request is within our guidelines, please visit our home page and click on the Chat Icon in the bottom corner of your screen and let us know what you need. Have your order requirements ready, including the base product that you would like to customize, the number of products that you need, your timeframe for delivery, and the design you would like to use. While we aim to be available at all times, we may be helping another customer or out of the office. If this is the case, please do leave your details in the chat and our Experience Team will be there soon to serve!
3. Wait for further instruction and next steps! It is our honor to help facilitate a smooth custom order process once approved.
*If you need help at anytime with creating your design, we are here to help for a small design fee! Let us know in the chat and it will be our honor to serve.
Yes! You do retain ownership of both your design and your completed product. SanctuaryGirl™ will not feature, use, nor sell your design or product on any of its platforms.
To connect wtih our Experience Team, click on the Chat Icon in the bottom corner of your screen. Our Experience Team will be there to help as soon as we can.
QUESTIONS ABOUT SANCTUARYGIRL™ RETREATS? ASK AWAY!
SanctuaryGirl™ holds three retreats per year! You can view the calendar on the Retreats Page of our website to choose one that fits your needs. Anyone is welcome to attend pending successful registration and completion of payment.
There are three types of retreats available to choose from: Marriage Retreats, Women's Worship Retreats, and Kingdom Entrepreneurship & Leadership Retreats. While all of our Retreats are open to the public, only women are allowed to attend the Women's Worship and Entrepreneurship Retreats.
No! All are welcome to attend pending successful registration and completion of payment. Please be aware, however, that all SanctuaryGirl™ Retreats have a curriculum and structure based on Christian and Biblical principles.
Retreat Pricing for all of this (food, lodging, gifts, teaching, and more for three days!) is $750 per person (based on double occupancy or $1500 per couple (marriage retreats only.) Pay all at once or using a convenient payment plan; it is up to you! Just. Don't. Miss. It is going to be mindblowing.
The easiest way to connect with the details of each retreat is to visit our retreat page on this website. Generally speaking, lodging (double occupancy), meals, retreat amenities and activities, and more are covered in your price. Prices are based on double occupancy. Click on Retreats at the top of our website to learn more specifics! Register today before your space is gone!
Yes! Our Marriage Retreats are designed to minister to married couples only. We will be super happy to serve you after you've tied the knot!
Retreats are designed, reserved, and paid for based on the number of people who place deposits or pay for their spot. Deposits and payments are NON-REFUNDABLE for this reason. If for whatever reason, you need to cancel, you may transfer your registration to another retreat or you are welcome to sell your space to someone else. We are unable to market or assist with any sales or transfer of tickets. Retreat payments, including partial deposits, are non-refundable. Retreat pricing is subject to change year to year so any credit forward may not be sufficient to cover a higher priced retreat. Credit valid for twelve months only from date of cancellation and will expire after this time. Credit will apply to total cost of retreat but if retreat costs adjusts, the remaining balance must be paid to confirm registration.
Full registration payments and deposits may be made via Cash App to $sanctuarygirl or via Zelle to the registration number listed on the registration form only. Please be sure to read all of the terms and conditions on the registration form prior to sending payment. Registration forms submittted without payment are not valid. Incomplete payment plans or late installment payments may result in cancellation of your registration without refund.
Yes! Be sure to note on your registration form if you have a request for roommates. Marriage Retreats will automatically place married couples together.
Each retreat is different! The agenda specific to your retreat will provide menu details closer to the time of the event. Unfortunately, special accomodations cannot be made for special diets. Please be sure to bring any specific dietary needs that you may have with you. Meals during free periods outside of the retreat venue are on your own.
Retreat costs are based on double occupancy. For women's and entrepreneurship retreats, there is a high chance of sharing! Look at it as an opportunity to make new friends or connect with someone new. If you are nervous about sharing, you have additional options: you may pay the full double-occupancy price to have a room of your own or you may bring someone with you to share with! Either way, we will do our best to make you comfortable! Don't miss out because you are scared. We are all in this together.
Yes! Registrants may pay a $250 deposit at the time of registration with a second payment of $250 due in 30 days from initial registration and a final payment of $250 due in 60 days from initial registration. IMPORTANT: MISSED INSTALLMENT PAYMENTS MAY RESULT IN CANCELLATION OF YOUR REGISTRATION WITHOUT REFUND. THREE DAYS NOTICE WILL BE GIVEN PRIOR TO CANCELLATION.
Retreats departing within 60 days of registration require full payment. Installments are not available for retreats departing within 60 days. Registrations made within 60 days of departure with only a deposit made will not be considered valid.
Yes! Retreats fill up and fast. If you are looking at a retreat, register quickly! If your retreat shows unavailable or sold out, please message us using our chat feature and let us know that you would like to be added to the waitlist. We will try to help as much as we can!